What's the warranty policy of Sutech Power Generators?

Author：Newtec Power  Date：2014-05-23 22:12:16

This Warranty Policy is for all series of Sutech Power diesel generators, gas power generator and concerning equipments used in Chinese domestic and overseas markets. 

 

1). As per international common standard, the warranty will end when any of following conditions occurs: A). 12 months after the date of delivery to end user. B). 1500 running hours (accumulated). 

 

2). During the warranty period, if there is malfunction raised by poor manufacturing workmanship & quality or defective materials, Sutech Power will provide FREE accessories, spare parts for repairing and replacement. If necessary,Sutech Power will send engineers to the user’s location to do repairing FREE OF CHARGE.

 

3). If the malfunction is out of the scope of the warranty, the user should bear the charges of accessories, spare parts for repairing at the manufacture’s price. If necessary, Sutech Power will send engineers to the user’s location and the user should bear all cost including air tickets, room & boarding, extra charge USD 100 per man per day.

 

4). In order to judge whether the malfunction is caused by the user or by Sutech Power defective manufacturing quality, the user is prohibited from dissembling or attempting to repair the generator without prior consent from Sutech Power. Otherwise, the warranty will be NULL or VOID.

 

5). During the lifespan of genset after warranty period expires, Sutech Power is still supplying technical support, damageable spare parts at manufacture’s price.

 

Regarding to Global Associated Warranty 

In addition to warranty from Sutech Power, the genset’s components of Engines, Alternators, Control systems and other parts are under global-wide warranty from the original manufactures. They are including but not limited to Stamford alternator, Leroy Somer alternators, Marathon Alternators, Siemens Alternator, Kaijieli Alternator, Cummins Engine, Perkins Engine, MTU Engine, Volvo Penta engine, Deutz Engine, SDEC 135 series engine, JDEC 190 series engine, Deep sea controller, Smartgen Controller, Czech ComAp controller, and Denmark DEIF controller etc. 

 

The User’s Responsibility

Maintenance is the very key to reliability and durability. The user is requested to do proper-operation with the genset according to Sutech Power’s user manual. The user is requested to do periodic maintenance and to replace damageable spare parts according to Sutech Power’s maintenance book.

 

Warranty Limitation 

This warranty does not cover damages caused by following reasons 

1). Incorrect operation, incorrect connection, problems caused by re-assembling without prior permission and other man made malfunction which don’t comply with user manuals from Sutech Power

 

2). Malfunctions caused by lack of proper maintenance as suggested. 

 

3). Malfunctions caused by Force Majeure, which will free both parties from liability and obligation when an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or an event described by the legal term "act of God" (e.g., flooding, earthquake, volcanic eruption), prevents one or both parties from fulfilling their obligations under the contract

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